Live monitoring

Monitor your calls in real time

A manager can silently listen to a live call, follow the transcript in real time and take over at any moment — ideal for training and quality.

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Silent listening

Join a call in progress without being heard by the customer.

Live transcript

Follow the conversation word by word, in real time.

Take over

Step in or transfer the call to a human when needed.

How it works

1

Spot the call

See calls in progress on the dashboard.

2

Join to listen

Enter monitoring mode, unheard by the caller.

3

Step in if needed

Whisper to the rep or take over the call.

# A manager silently joins the live call to listen
curl -X POST https://api.phonevoice.ai/api/v1/calls/pc_8f2a91/add_monitor \
  -H "Authorization: Bearer $PHONEVOICE_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ "supervisor_phone": "+33644444444" }'
// The supervisor's phone rings and joins the live call to listen
await fetch(
  "https://api.phonevoice.ai/api/v1/calls/pc_8f2a91/add_monitor",
  {
    method: "POST",
    headers: {
      Authorization: `Bearer ${process.env.PHONEVOICE_API_KEY}`,
      "Content-Type": "application/json",
    },
    body: JSON.stringify({ supervisor_phone: "+33644444444" }),
  }
);
import os, requests

# The supervisor's phone rings and joins the live call to listen
requests.post(
    "https://api.phonevoice.ai/api/v1/calls/pc_8f2a91/add_monitor",
    headers={"Authorization": f"Bearer {os.environ['PHONEVOICE_API_KEY']}"},
    json={"supervisor_phone": "+33644444444"},
)
require "net/http"
require "json"

uri = URI("https://api.phonevoice.ai/api/v1/calls/pc_8f2a91/add_monitor")
req = Net::HTTP::Post.new(uri)
req["Authorization"] = "Bearer #{ENV['PHONEVOICE_API_KEY']}"
req["Content-Type"] = "application/json"
req.body = { supervisor_phone: "+33644444444" }.to_json
Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }

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