AI voice customer support, 24/7
A first line that answers on the first ring, qualified tickets instead of vague messages, and clean escalation to your team: phone support, rethought.
Tier-1 support with no queue, at any hour
"Where's my order?", "How do I reset my password?", "What are your delivery times?" — most support calls are recurring questions whose answers already exist in your documentation.
The Phonevoice agent answers them instantly, from the information you provide — and only from it. No queue, no "your call is important to us": an answer, on the first ring, day and night.
International customers call in their own language: the agent holds the conversation in English and French on the same number.
Qualified tickets, not vague messages
When a request deserves follow-up, the agent doesn't take "a message": it creates a structured ticket — customer, product concerned, problem description, urgency level, callback number.
The ticket flows to your helpdesk via webhook, with the full call transcript attached. Your team starts with complete context, without calling the customer back to make them repeat.
Clean escalation: a human when it matters, with context
You define what escalates immediately: an unhappy customer, a sensitive keyword, a critical incident, a VIP account. On those triggers, the agent transfers straight to your team — announcing who's calling and why.
Outside those cases, it offers a scheduled callback: the customer picks a slot, your team calls back with the file on screen. Nobody hangs up frustrated.
Nights, weekends and incidents covered
Incidents don't book appointments. When one hits on a Saturday night, the agent absorbs the wave of calls, shares the incident message you publish, and records structured reports.
On Monday morning, your team finds dated, qualified tickets — not a saturated voicemail box.
The voice of the customer, finally measured
Every call is transcribed, summarized and classified by reason. In aggregate, you see what drives volume: which feature creates tickets, which documentation page is missing, which question comes back every week.
That's the raw material of product improvement — the thing an overloaded human support desk never has time to log.
Pay-as-you-go, hosted in Europe
Phonevoice is billed per minute of conversation: €0.29, all inclusive, no subscription. A support line with few calls pays little; an incident spike costs a few euros, not an on-call shift.
Data — recordings, transcripts, tickets — is hosted in Europe under GDPR, with retention periods you control.
Call excerpt — an incident turned into a ticket
Questions support leads ask us
- Does it integrate with Zendesk, Freshdesk, Crisp…?
- Yes, via webhooks: every call emits a structured event (reason, urgency, transcript, contact details) you plug into your helpdesk. The API also supports custom integrations.
- Does the AI actually resolve, or just take messages?
- It resolves everything your documentation covers: statuses, procedures, frequent questions. What it can't resolve becomes a qualified ticket or a transfer — never an invented answer.
- How does escalation to my team work?
- By your rules: immediate transfer on the sensitive cases you define, scheduled callback for the rest. Either way the team receives full context — the customer repeats nothing.
- What about GDPR?
- European hosting, recording announcements, configurable retention periods and a data-processing agreement: that's the default.
- What's the budget for an SMB support line?
- €0.29 per minute of conversation, all inclusive, no subscription. A support line handling three hundred two-minute calls a month costs the equivalent of a few hours of an employee's time.
- How fast can we be in production?
- Tier-1 is configured in an hour from your existing FAQ. You then refine over real conversations by reading the transcripts.
Going further
Phonevoice
Welcome to Phonevoice, the conversational automation solution that's transforming the way you interact with your customers. Thanks to our advanced artificial intelligence technology, Phonevoice delivers an unprecedented customer experience, improves operational efficiency and reduces labor costs.