Voice AI for call centers and contact centers
Overflow absorbed with no hold music, outbound campaigns that run themselves, quality control on 100% of calls: what voice AI changes on a call-center floor.
Overflow absorbed, no hold music
Staffing a call center is a permanent bet: too many agents in quiet hours, not enough at peaks. The result is queues, abandons, and an answer rate that collapses exactly when customers call most.
The Phonevoice agent takes the surplus: when all your agents are busy, it picks up instantly, resolves simple requests end-to-end, and qualifies the rest for a callback — instead of letting the caller abandon.
Concurrent calls are unlimited: Monday morning's peak is handled like a quiet Tuesday.
Qualification before the human: your agents get calls that are ready
A large share of agent time goes to preamble: identifying the caller, understanding the reason, pulling up the file. The AI does that first pass: identity, reason, urgency, case number.
The call then reaches the right agent with the context announced — no more "let me transfer you" followed by a customer repeating everything from scratch.
Fully automatable requests — case status, opening hours, documented answers — never reach a human at all.
Outbound campaigns that run themselves
Appointment confirmations, quote follow-ups, satisfaction surveys, payment reminders: repetitive outbound calls burn agent hours on ninety-second conversations.
With Phonevoice campaigns, you import a list, define the call's objective in plain language, and the AI dials — respecting your calling windows and chosen pace. Every call yields a structured outcome: reached or not, answer, callback requested.
Your agents focus on the conversations where a human makes the difference: complex sales, retention, disputes.
100% of calls reviewed — the end of QA sampling
A supervisor traditionally listens to 1–2% of calls. With automatic transcription and summaries of every conversation, quality control covers the entire traffic.
Call reasons aggregate into statistics: you see what drives volume, which answers work, where scripts derail — and you improve both the agent and the teams with facts, not impressions.
A marginal per-minute cost, not a hiring plan
Phonevoice is pay-as-you-go: €0.29 per minute of conversation, all inclusive — telephony, AI, transcription, summary. No subscription, no seats, no commitment.
Absorbing a seasonal peak or covering nights no longer means recruiting and training: cost follows the traffic actually handled, to the minute.
Wired into your stack, not next to it
CRM, ticketing, existing telephony: every call pushes its data through signed webhooks into your tools, and the API drives agents and campaigns programmatically.
You can also bring your own telephony and AI keys (BYOT mode) to keep your vendor contracts and pay for the platform only.
Compliance: do-not-call lists, calling windows, GDPR
Campaigns respect your do-not-call lists and legal calling windows. On the data side, hosting is European: recordings and transcripts stay under GDPR, with retention periods you control.
Call excerpt — overflow qualified in 60 seconds
Questions floor managers ask us
- How many simultaneous calls can the AI absorb?
- As many as needed: each call is an independent instance, with no queue. That's precisely what makes peaks absorbable without oversizing the floor.
- How does the AI hand off to a human agent?
- By your rules: immediate transfer on certain reasons or keywords, or a scheduled callback with a qualified file. Context is announced to the agent; the customer repeats nothing.
- Does it integrate with our CRM and ticketing?
- Yes: every call emits signed webhooks (call ended, transcript, campaign outcome) you plug into your CRM, helpdesk or data warehouse. A full API drives the rest.
- Are outbound campaigns compliant?
- You define the calling windows and your do-not-call lists are respected. Every call is traced, recorded and summarized — auditing is native.
- What does it cost compared to an agent seat?
- €0.29 per minute of conversation, all inclusive, with no seats or subscription. An agent seat costs thousands of euros a month; the AI only costs the minutes actually spoken.
- How long to deploy?
- An overflow agent is configured in an hour: plain-language instructions, forward-on-busy, webhooks. Campaigns start as soon as you import your first list.
Going further
Phonevoice
Welcome to Phonevoice, the conversational automation solution that's transforming the way you interact with your customers. Thanks to our advanced artificial intelligence technology, Phonevoice delivers an unprecedented customer experience, improves operational efficiency and reduces labor costs.