AI phone reception for government and public services
Citizens informed on the first call, seasonal peaks absorbed, staff refocused on case work: public-service phone reception without the waiting line.
Citizens' questions resolved on the first call
Opening hours, required documents, the status of a procedure, the right office to visit: most calls a public service receives ask for information that already exists — but that the caller couldn't find.
The Phonevoice agent answers immediately, from the validated information you provide, and only from it. The caller gets their answer in a minute, without navigating a touch-tone maze.
When the request needs a staff member, the call is transferred to the right department — in natural language: the caller explains their situation in their own words, the AI understands and routes.
Routing to the right department, first time
"Press 1, press 2" knows neither edge cases nor callers in a hurry. The conversational agent listens, asks the one missing question, and transfers to the right person while announcing the context.
No more calls bouncing from desk to desk: the caller explains their situation exactly once.
Seasonal peaks absorbed — enrollment, deadlines, back-to-school
School enrollment, tax deadlines, registration periods: calls arrive in waves reception cannot absorb, and waiting times stretch exactly when citizens need help most.
The agent takes an unlimited number of simultaneous calls: the queue disappears, even at the crest of the wave. Reception staff handle the situations that genuinely need a human.
A more accessible service: 24/7, multilingual, endlessly patient
Not everyone can call between 9 and 5. The agent answers evenings and weekends, informs, records requests and offers callbacks during office hours.
It holds the conversation in French and English, rephrases without ever losing patience, and repeats as many times as needed — the same quality of listening from the first call of the day to the two-hundredth.
Every call traced: the data public management was missing
Every conversation produces a summary, a transcript and a reason code. Aggregated, you finally know what citizens ask: which procedures drive call volume, which information is missing from the website, which departments saturate.
Enough to size the reception service on evidence and feed activity reports — automatically, without manual tally sheets.
GDPR, European hosting, no commitment
Citizens' data stays in Europe: EU hosting, recording announcements, configurable retention periods and a data-processing agreement.
Pay-as-you-go pricing — €0.29 per minute of conversation, no subscription, no commitment — makes it natural to start with a pilot on a single department, measure, then extend. That's how a Paris medico-social foundation deployed its Phonevoice reception: an audit of the existing lines, then one pilot number.
Call excerpt — renewing an ID card
Questions public bodies ask us
- Where is citizens' data hosted?
- In Europe, under GDPR: recordings, transcripts and summaries stay in the EU, with retention periods you define and a data-processing agreement.
- Can the agent transfer to our departments?
- Yes: direct transfer to the extensions or groups you define, with the context announced. Routing rules are described in plain language, department by department.
- How do you guarantee answers are accurate?
- The agent only answers from the validated information you provide; when the answer isn't there, it never guesses — it routes to a staff member or takes the caller's details.
- Can we start with a pilot?
- Yes — it's the recommended path: one pilot number on one department, no commitment, billed on usage. Measure, adjust, then extend.
- Are non-French speakers served?
- The agent holds the conversation in French and English on the same number, and rephrases patiently — reception becomes accessible to more of the public.
- Do we keep our existing numbers?
- Yes: call forwarding from your current lines (reversible at any time) or full porting. Nothing changes for the caller — except the wait.
Going further
Phonevoice
Welcome to Phonevoice, the conversational automation solution that's transforming the way you interact with your customers. Thanks to our advanced artificial intelligence technology, Phonevoice delivers an unprecedented customer experience, improves operational efficiency and reduces labor costs.