AI Conversational Agent for Administrations

Autonomous Call Management and Improved Responses

Administrations, town halls, are often overwhelmed by citizen requests, ranging from routine information queries to specific service requests. This high volume can lead to significant delays in responses, errors in transmitting information, and general dissatisfaction among citizens.

PhoneVoice is designed to autonomously manage incoming calls, providing immediate and accurate responses to common questions. It can provide information on various topics such as permit procedures, opening hours of public facilities, and details of community events. For more complex queries, PhoneVoice is capable of intelligently routing calls to the appropriate departments, ensuring that each citizen is quickly connected with the necessary expertise.

Adopting PhoneVoice results in a notable reduction in telephone waiting times and an increase in efficiency in managing requests. Citizens benefit from a better experience, with quick and accurate responses, while municipal employees are freed from basic response tasks, allowing them to focus on more complex interactions and improving services.

Reduction of Operational Costs

Maintaining sufficient staff to cover all communication needs of administrations is often costly, with significant financial implications in terms of salaries, social charges, and human resource management.

PhoneVoice functions as a virtual agent that requires neither salary nor social benefits nor staff management. It operates without interruption, managing incoming calls 24/7, even during non-working hours and holidays, without requiring time off or rest.

Using PhoneVoice can reduce up to 70% of costs traditionally allocated to managing telephone communications. The savings can be redirected towards local development initiatives, infrastructure improvement projects, or community programs, thus optimizing the use of public funds.

Improvement of Accessibility and Multilingual Service

In diverse communities, administrations face the challenge of providing accessible and understandable service to all citizens, regardless of their linguistic backgrounds.

PhoneVoice offers multilingual assistance, capable of communicating in more than 100 languages. It recognizes the citizen's language at the beginning of the call and automatically adjusts its communication to ensure a clear and understandable interaction.

This feature eliminates language barriers, making municipal services accessible to a broader range of citizens. It enhances inclusivity and the reach of services offered, increasing citizen satisfaction and engagement with municipal initiatives.

Seamless Integration with Municipal Computer Systems

The adoption of new technologies can often be hampered by integration difficulties with existing computer systems, requiring costly adjustments and time for the transition.

PhoneVoice is designed with a flexible architecture, allowing easy integration with existing municipal computer systems. It can connect directly to municipal databases to access up-to-date information and provide it securely to citizens.

PhoneVoice's integration with existing systems is not only quick and economical but also allows consistent and secure data management. Municipal employees can access and use the same systems without disruption, while benefiting from the new capabilities brought by PhoneVoice to improve efficiency and the quality of interactions with citizens.

Data Collection and Analysis

Interactions managed by PhoneVoice provide a wealth of data on citizen concerns and needs, allowing administrations to better understand and anticipate public requests. These insights can be used to adjust services, plan improvements, and optimize responses to emergency situations or seasonal events.

Strengthening Security and Compliance

With increasing concerns about the security of personal data, PhoneVoice is designed to strictly adhere to data protection standards. This ensures that all interactions and transactions are secure, which is essential for maintaining public trust in the use of digital services.